Terms of Service

1. Definitions

“Ecobelle,” “We,” “Us”: Ecobelle Cleaning Services
“Client,” “You”: The individual or entity booking our services
“Services”: Cleaning services as described in your booking

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2. Booking & Payments

Scheduling: Appointments require 48-hour notice. Last-minute bookings subject to availability.

Payment: Due at time of service. We accept credit cards, digital wallets, and cash.

Deposits: For larger jobs, deposits may be required at our discretion. Deposit amount and due date will be communicated during the booking process. Failure to provide a requested deposit may result in cancellation of the booking.

Cancellations:

• 24+ hour notice: no charge
• Less than 24 hours: 50% service fee

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3. Service Scope

Included: Deep cleaning, maintenance cleaning, eco-friendly products, and equipment.

Excluded but not limited to:

• Hazardous waste removal (e.g., mold, biohazards)
• Structural repairs
• Outdoor areas (unless specified)

Client Responsibilities:

• Secure pets
• Declutter surfaces
• Provide access to premises

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4. Satisfaction Guarantee

Report issues within 24 hours for a complimentary re-clean.

Excludes dissatisfaction due to but not limited to:

• Client restrictions limiting cleaning scope
• Pre-existing damage
• Third-party services

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5. Liability & Damages

Damage Claims: Report in writing within 48 hours. We cover repairs up to service cost.

Exclusions but not limited to:

• Heirlooms, art, or fragile items not disclosed pre-service
• Wear-and-tear or pre-existing damage

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6. Health & Safety

Eco-Products: Hypoallergenic and non-toxic. SDS available on request.

Staff Conduct: Background-checked professionals. Must be treated respectfully.

Illness: Reschedule if household members have contagious illnesses.

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7. Modifications & Termination

We may update Terms periodically. Continued use = acceptance.

We may refuse service for but not limited to:

• Safety concerns
• Harassment of staff
• Non-payment