Privacy Policy

Last Updated: [July 2, 2025]

At Ecobelle Cleaning Services, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our services.

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1. Information We Collect

We may collect:

• Contact Details: Name, address, email, phone number
• Property Information: Home/office specifics, access instructions
• Payment Data: Credit card details (processed securely), billing address
• Service History: Cleaning preferences, special requests, feedback
• Website Usage: IP address, browser type, pages visited (via cookies or 3rd parties)

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2. How We Use Your Information

Your data helps us:

• Schedule and perform cleaning services
• Process payments securely
• Communicate about appointments
• Improve our services based on feedback
• Send service updates or offers (with consent)
• Comply with legal obligations

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3. Information Sharing

We never sell your data. We may share with:

• Cleaning Teams: Only necessary details to perform services
• Payment Processors: Secure third parties (e.g., Stripe, PayPal)
• Legal Authorities: When required by law
• Service Providers: Scheduling software or booking platforms

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4. Data Security

We protect your information through:

• Encryption: For online payments and sensitive data
• Access Controls: Staff training and limited data access
• Secure Storage: Password-protected systems
• Paper Records: Shredded after 7 Years (CRA Minimum)

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5. Your Rights

You can:

• Access or update your personal information
• Opt-out of marketing communications
• Request data deletion (subject to legal requirements)
• Withdraw consent for data processing

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6. Cookies & Tracking

Our website may use cookies to:

• Remember your preferences
• Analyze website traffic (Google Analytics)
• Improve user experience
  You can disable cookies in your browser settings.

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7. Children’s Privacy

We do not knowingly collect data from children under 13. Services are only booked by adults.

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8. Policy Updates

We may revise this policy periodically. Changes will be posted on our website with a new “Last Updated” date.